- Building a personal AI system to capture and connect ideas
- Smart note-taking with automated tagging and linking
- Context-aware retrieval using embeddings and semantic search
PythonAI/MLEmbeddingsPersonal Project
Escalations Lead • AI Systems • Team Leadership
ST0N3ZY
Building scalable support operations through AI, automation & people.
Escalations Lead for Midjourney leading 30+ global support agents across four specialized teams. Built AI-powered ticketing systems, designed fraud prevention workflows, and lead high-stakes operations daily.
Online
Last updated today
Quick links
Python
AI/ML
Zendesk
Stripe
Team Leadership
QA
Global Team Leadership
AI System Integrations
Millions Supported
24/7 Operations
About
Escalations Lead for Midjourney with 2+ years leading global support teams, building AI systems, and designing operational frameworks that scale. Proven track record in leadership, automation, and strategic problem-solving. Previously founded and operated multiple businesses, bringing real ownership mindset to everything I build.
What I’m about
- Building scalable support systems that handle exponential growth gracefully
- Automation that actually sticks (not “toy scripts”)
- Implementing AI & automation that creates measurable operational value
- Leading cross-functional teams using data-driven strategies and clear frameworks
What I do
Team Leadership
Python (AI/Automation)
Zendesk Administration
Stripe Billing & Payments
AI Systems (GPT, Chatbots)
Support Escalations
QA & Performance Metrics
Fraud & Abuse Operations
Workflow Automation
Vendor Management
Process Design
Strategic Planning
Currently: Escalations Lead for Midjourney — leading teams, building AI tools, scaling
operations.
Open to discussing leadership roles and consulting opportunities.
Side Projects
Things I build in my spare time to explore AI, automation, and creative ideas. These are personal experiments—completely separate from my day job.
- AI handles inbox triage, categorization, and priority scoring
- Automated draft generation and context-aware responses
- Smart follow-up scheduling and workflow triggers
PythonLLMsAutomationPersonal Project
- Player choices create persistent changes affecting all players' worlds
- AI generates storylines, landscapes, music, images, and NPCs dynamically
- Multiplayer narrative that evolves based on collective decisions
PythonLLMsGen AIPersonal Project
- Concept-driven tracks & album arcs
- Repeatable prompt + production workflows
- Brand-aligned visual direction
MusicStoryCreative
Now
What I'm currently focused on professionally and where I'm open to opportunities.
Currently focused on
- Scaling AI automation across support workflows to reduce manual triage
- Developing advanced QA frameworks with deeper performance insights
- Leading team development and cross-functional collaboration initiatives
Open to
- Contract work in operations, AI automation, or support scaling
- Consulting on process design, team scaling, or AI implementation
- Collaborations with teams building interesting products
Contact
Interested in operations leadership, AI automation, or how I can help scale your support? Let's connect.